Automation service · Lessons learned
AI Phone Receptionist
The story
While testing an AI phone receptionist being built for a client, the author observed it reading another person's appointment details to a caller.
The cause, number of potentially affected users, fix and project fee were undisclosed.
Source excerpt
I was testing an AI phone receptionist I built for my client, and it read the caller somebody else's appointment.
@ayo_deshina · Read the full source
- What was delivered
Answering client calls and retrieving appointment information automatically.
- Customers
A client using an AI phone receptionist.
Lessons and acquisition
Discover incorrect appointment matching while testing an AI phone service.
Costs, risks and open questions
An appointment-data mismatch was observed. Its scope, production status and remediation are unknown.
When citing this case, credit AI Income Journal and include a link to this page. Retain the original author's credit and source link. Content use and attribution